ORDERING & PAYMENT
It takes approximately 5 to 10 business days to process an order before it is shipped. During periods of higher demand, orders may take up to 5 additional business days to process before being shipped.
We accept Visa, MasterCard, Discover, and American Express credit card payments. We do not accept personal checks, money orders, or direct bank transfers. Note your account will not be charged until your order actually ships
DiLasciashop.com may cancel your order, or part of your order, if the item(s) is out of stock and no longer available. You will receive an email if your complete order is canceled due to the out of stock item(s).
In the event that part of your order is out of stock, shopDiLascia.com will remove the out of stock item(s) from your order and will ship the remaining item(s). You will not be charged for out of stock items ordered.
If the out of stock item(s) is still desired, please continue to check our website for availability. Once the item(s) is available, a reorder must be placed.
Applicable sales tax will be added to all purchases shipping to California and out-of-state.
Verification & Shipping:
When placing your order, please make sure to use your billing information (first name, last name, billing address) and contact information as it appears on your credit card statement. In the event that your information does not match exactly what your credit card has on file, your order will be put on hold, pending verification. This may require us to contact you directly. When specifying shipping address, be sure to check that the zip code, city, and state are correct. If this information does not match the delivery service’s records, we may have to contact you to update the information, further delaying your order.
ORDER TRACKING & STATUS
Tracking Your Order
If you have a DiLasciashop.com account you can check the status of your order at any time.
Change or Cancel Your Order
Due to our mission to process your order as quickly and accurately as possible, when an order is placed there’s extremely limited time to change or cancel the order. Once our warehouse has processed your order, we will be unable to make any changes. If you need to change or cancel your order, please call 1-800-814-8447 or email customerservices@shopDiLascia.com (M-F 10:30am -5pm PST) immediately.
Add Items to an Order You Just Placed
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us so we can make sure it is shipped out with your previous order.
RETURNS AND EXCHANGES
Please note that all returns are for web credit ONLY. If you are not completely satisfied with your purchase, you may return eligible items in their original condition within 10 business days of receipt and we will provide you with an exchange or a Web Credit, minus the shipping costs. Returns must be unworn, unaltered, and unwashed.
By accessing, browsing and/or using this website, you acknowledge that you have read, understand, and agree to be bound by the terms and conditions. By using this website, you agree to comply with all applicable laws and regulations. If you do not agree with these terms, please do not use the website.
Prices on our website are exclusive to shopDiLascia.com and are not reflective of the prices in our retail stores.
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